Call the ERT Helpdesk
ERT’s Global Customer Care team is always available for technical support. A trained specialist is standing by for your call now. Toll-Free (Where Available)
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Please be sure to have your ERT study name, Portal account login or the ticket number for an existing case, if available.
PHONE800 704 9698
**Toll-Free Number Unavailable
Fax866 803 3355
Please note that your phone number will be recorded when calling ERT’s helpdesk.
Toll-Free numbers are for landlines. You may be charged when calling from a mobile phone. These numbers may not be accessible from some mobile network providers. For more information, contact your network provider.
Call the ERT helpdesk (Toll applies)
us toll number
+1 908 595 2020
german toll number
+49 9305 720 9891
Contact Us by Email
You can email questions and comments to the Global Helpdesk at [email protected]
Please Note: We typically respond to emails in about 2 business days however during peaks, it may take a little longer. If you require prompt assistance, the best way you can reach us is to give us a call.
Contact Us by Mail or Regional Location
1818 Market Street, Suite 1000
Philadelphia, PA 19103-3638 United States
500 Rutherford Avenue,
Boston, MA 02129 United States
2, Chemin Louis-Hubert, 1213 Petit-Lancy,
2F, 2-13-13 Nihonbashi Kayabacho, Chuo-Ku,
Tokyo 103-0025, Japan
Sieboldstrasse 3 97230