Multiple modalities for more flexible, better managed and higher quality data.
Sites Prefer ERT’s eCOA Products
At ERT we are committed to serving sites and patients and this is evident in the results of independent research. We appreciate how critical site satisfaction is when conducting clinical research and we work to make sure your sites are happy. When sites are happy, trials run smoother, patients are more compliant and you get the quality data you need faster and without hassles.
Another key to site satisfaction is technical support. ERT’s help desk has won multiple awards for excellence in customer service and independent research shows that our Customer Care is ranked highest in the eCOA device industry.
Finally, we place great emphasis on properly training sites, which is critical to the success of the trial. We train both in person and online and ensure staff is properly trained by testing them on their knowledge before they can enroll patients.
Comprehensive Suite of Products
ERT has a comprehensive suite of eCOA solutions that is unmatched in the industry. Our options include DIARYpro for remote eCOA data collection, SITEpro for site-based data collection and IVR and mobile spirometry no matter where you are located. This breadth of options ensures you have the right solution for your patients, study, and budget.
Our COA solutions are delivered on time, every time to locations across the globe. In the rare event of a device issue, there are contingencies in place, such as the local storage of devices for quick and easy replacement. Our worldwide logistics and in-house 24-hour customer care center are always in place to support your study anywhere, at any time.