Contact Customer Care - Available 24 hours a day, 7 days a week, year-round
ERT’s global customer care team is readily available to address any questions, concerns or equipment needs:
- Online reporting
- Ordering of any materials, equipment or supplies
- Query resolutions
- Report inquiries
- Site qualification
- Site updates
- Other
North America
Cardiac Safety Customer Care:
Tel: +1 800 704 9698, option 1
Fax: +1 866 803 3355
E-mail: customercare@ert.com
Respiratory Customer Care:
Tel: +1 866 765 0719
Fax: +1 866 391 8131
E-mail: RS.Helpdesk@ert.com
ePRO Customer Care:
Tel: +1 800 704 9698, option 3
Fax: +1 866 803 3355
E-mail: customercare@ert.com
United Kingdom
Cardiac Safety Customer Care:
Tel: +44 (0) 800 731 4027, option 1
Fax: +1 201 453 5837
E-mail: customercare@ert.com
ePRO Customer Care:
Tel: +44 (0) 800 731 4027, option 3
Fax: +1 201 453 5837
E-mail: customercare@ert.com
Germany
Respiratory Customer Care:
Direct-phone: +49 931 3296 9891
Direct-fax: +49 931 3296 7891
US toll free: +1 866 765 0719
US fax toll free: +1 866 391 8131
E-Mail: RS.Helpdesk@ERT.com
For Customers Outside of the US and UK
Cardiac Safety Customer Care Tel: +1 908 595 2020, option 1
ePRO Customer Care Tel: +1 908 595 2020, option 3
Fax: +1 201 453 5837
E-mail: customercare@ert.com
For country-specific toll-free numbers (where available), please consult your Study Investigator Guide or click here
